FANCY DICE · SHOP WITH CONFIDENCE
Cancellations, returns & refunds
A practical return process that preserves your statutory rights.
Updated 3 November 2026.
Contact us first
Contact shop@fancydice.co.za or +27 68 682 7297 with your order reference, affected products and a description of the issue. Relevant photographs can help. EFT refunds are processed within seven business days. Statutory deadlines take priority and are not extended by our internal process. Keep items safe while we agree return arrangements; contacting us does not make statutory rights conditional on prior permission.
Online cooling-off rights
Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an online goods purchase without reason or penalty within seven days after receiving the goods. Only the direct cost of returning the goods may be charged under that provision. A qualifying refund must be made within 30 days of cancellation. Statutory exceptions may apply; this is separate from defective-goods remedies.
Faulty, unsafe or defective goods
Where the Consumer Protection Act’s implied warranty applies, goods that fail the required quality standards can be returned within six months of delivery, at the supplier’s risk and expense and without penalty. The consumer may direct repair, replacement or a refund as provided by the Act. These rights are additional to other applicable remedies.
A blanket customer-paid courier charge does not apply to qualifying defective-goods returns. We may ask for the damaged item to be returned for inspection and proper disposal or repackaging where the product remains usable. The return process will not remove your statutory choice of remedy.
Other cancellations and returns
For voluntary cancellations before shipment booking, we refund without a cancellation fee. After booking, actual unrecoverable delivery costs may be considered only where the law permits and the applicable terms were disclosed. We will not automatically deduct outbound shipping from a statutory cooling-off or defective-goods refund.
Change-of-mind requests outside statutory rights are assessed under the terms agreed for that order. Do not assume a return is excluded merely because a box has been opened to view or claim its QR code.
Refunds and replacements
We process refunds manually by EFT where appropriate and agreed, without limiting any refund method or remedy required by law. Use the private case-specific form if staff request banking details. Those details are encrypted, restricted to authorised staff handling the case and deleted 30 days after case closure. They are not saved as a reusable account banking profile. Never provide a card PIN, banking password or one-time password.
Refunds distinguish the amount paid through the payment gateway from gift credit used. Eligible credit is restored to the original voucher; a discount is not refunded as cash. Used, reserved or cancelled vouchers and refunds of purchased vouchers require case review. This review does not remove statutory rights or extend statutory deadlines.
Transit loss or damage may be resolved with a replacement or another applicable remedy. QR ownership, reward use and replacement history are reviewed so duplicate claims can be investigated fairly. A repackaged resale unit receives a new independent QR code; the returned unit’s old code is invalidated with an audit record.